Wi-Fi and networks
Dead rooms, flaky mesh, printers, guest Wi-Fi, and slow-network mysteries.
Dead zones
Ad blocking
Communication Hill, San Jose, and nearby South Bay communities
Local IT help that gets to the point.
I help homes and small shops on Communication Hill and across nearby San Jose with Wi-Fi, computers, cameras, backups, and the messy problems between them. Tell me what needs to work.
Guaranteed reply within 24 hours. No charge or commitment at this step.
Actually localI live here. Onsite is nearby.
Estimate firstNo surprise paid work
Remote or onsiteWhichever fits the problem
What I fix
Plain-English support backed by deep systems experience.
Computers and devices
Slow computers, new-device setup, lost-data triage, backups, and help choosing or upgrading a PC.
Slow laptop
Data recovery
Buying advice
Cameras and smart home
Security cameras, NVRs, doorbells, smart-home gear, local recording, alert zones, and cleanup.
Doorbell cam
Motion zones
Home theater
Room design, TV and projector recommendations, speaker and receiver selection, media systems, wiring plans, and final tuning.
Movie night upgrade
Budget fit
More ways I can help
Shop systems, websites, and practical AI—same person, same estimate-first process.
Small business systems
Internet, customer Wi-Fi, POS, cameras, backups, vendor coordination, and small workflow tools.
POS ready
Secure Wi-Fi
Less busywork
Website design
Fast, accessible websites with clear copy, responsive layouts, modern browser features, and no unnecessary framework bloat.
Fast by default
Easy to update
AI and tech guidance
Calm help finding useful AI and future tech without panic, hype, privacy mistakes, or another subscription you do not need.
Useful, not scary
Future ready
Why this is different
Work directly with Alex—not a queue, call center, or mystery technician.
I’m Alex, a San Jose technologist with 22 years of experience keeping real systems understandable, stable, and recoverable. Done means the problem is understood and the setup is cleaner than I found it.
AI is one tool on my troubleshooting bench, not the product and not a substitute for judgment. When it can make you more independent, I can teach you to use it safely.
You work with me from the first reply through the handoff. I explain tradeoffs plainly, confirm the likely cost before paid work, and say so when another specialist or a simpler answer is the better fit.
Straightforward pricing
Know the likely cost before work begins.
These ranges cover common jobs. After a free fit check, I confirm the scope and expected cost before paid work starts.
Free fit check
A quick read of your request and a direct follow-up to decide the sensible next step.
Usually $90–$145
Typical range for a focused remote session. Longer or unusual work gets an estimate first.
Usually $145–$225
Typical range for a first nearby onsite visit, depending on travel, time, and complexity.
Written estimate
Networks, business systems, home theater, workflow tools, and multi-step work are scoped clearly.
Hardware, software, subscriptions, recovery labs, cabling, and other third-party costs are separate and discussed before purchase.
Quick answers
Before you send a request.
Not sure which category fits? Choose “Other.” The plain-English version is enough.
Do you work remotely or come onsite?
Both. Remote help is efficient for many software, account, and configuration issues. Onsite visits are scheduled when the work needs hands-on access.
Will I know the price before work starts?
Yes. I clarify the likely scope and expected cost first. If the problem changes, I stop and discuss the tradeoff before expanding paid work.
What area do you serve?
Communication Hill, San Jose, and nearby South Bay communities. Travel and scheduling are confirmed before an onsite visit.
What if the problem cannot be fixed?
If I cannot fix it—or the hardware is no longer worth repairing—I will tell you exactly what failed, why, and what to do next. That may be a vendor or recovery specialist, a replacement, or a practical workaround. You will not be left guessing.
Good first step
Tell me what is broken, what you tried, and what needs to work by when.
Send the plain-English version. You will get a direct reply and a clear next step.
Do not send passwords or payment details in the form. If a job needs a login, I’ll arrange that separately and carefully.